+2638677000296 sales@froltech.co.zw No. 2 Calarr Close Avondale, Harare
Talk to a sales person
visit our location:
No. 2 Calarr Close Avondale, Harare
Opening Hours:
Mon-Fri 8am-5pm
Send us mail
sales@froltech.co.zw
Phone Number
+2638677000296
Talk to a sales person

Contact Centre

Exceed Customer Expectations: Build Lifetime Value

We offer advanced contact center solutions designed to optimize customer engagement, enhance team productivity, and improve operational efficiency. By partnering with top-tier contact center technology providers, we offer businesses access to cutting-edge solutions that enable seamless communication across multiple channels such as voice, chat, email, and social media.Our innovative contact center solution empowers businesses to deliver exceptional customer experiences across multiple channels. 

What We Offer

Omni-Channel Communication

We offer robust platforms that enable businesses to interact with customers via voice, chat, email, social media, and SMS from a single interface, ensuring a unified experience.

Cloud-Based Contact Centers

We offer cloud-based solutions that enable businesses to scale and adapt quickly, reducing infrastructure costs while offering flexible, remote work options for agents.

AI-Powered Automation

Our solutions have AI-driven features like chatbots, automated call routing, and self-service options that streamline workflows and reduce agent workload.

Real-Time Reporting & Analytics

Our solutions offer insights with real-time data on call performance, agent metrics, and customer satisfaction, empowering businesses to improve service quality and operational performance.

Integrated CRM and Helpdesk Solutions

Our solutions seamlessly integrate contact center solutions with CRM and helpdesk systems to provide agents with a comprehensive view of customer data, leading to improved customer interactions.

Scalable & Customizable Solutions

Whether you are a small business or a large enterprise, our contact center solutions are highly scalable and customizable to fit your specific business needs.

24/7 Support and Training

We offer expert guidance, ongoing support and training to ensure businesses get the most out of their contact center solutions, ensuring smooth operations at all times.

Benefits of Our Contact Centre Solution:

  • Improved Customer Satisfaction: Deliver exceptional customer experiences and build brand loyalty.
  • Increased Operational Efficiency: Streamline processes and reduce costs.
  • Enhanced Data-Driven Decision Making: Leverage real-time analytics to make informed business decisions.
  • Scalability: Easily adapt to changing business needs and fluctuating call volumes.
  • Security and Compliance: Protect sensitive customer data with advanced security measures.

Our Partners